物流政策

KIND VEIL SHIPPING POLICY
Last updated: August 11, 2026

ORDER PROCESSING
Orders are generally processed within 1–3 business days, excluding weekends and public holidays. High-volume launches, promotions, address verification, or payment review may require additional time. You will receive an order confirmation after checkout and a shipping confirmation when tracking becomes available.

SHIPPING DESTINATIONS AND RATES
Available destinations, delivery methods, and shipping charges are shown at checkout before payment. We currently ship only to locations offered by our checkout. We may be unable to deliver to certain restricted addresses or regions.

DELIVERY ESTIMATES
Delivery estimates shown at checkout begin after processing and are provided by the carrier. They are not guaranteed. Weather, customs, carrier disruptions, holidays, and other events outside our control may delay delivery.

TRACKING
Tracking information may take up to 48 hours after the shipping confirmation to show movement. If tracking has not updated after that period, contact support@kindveil.com with your order number.

ADDRESS ACCURACY
Please review your shipping address before submitting the order. Contact us promptly if a correction is needed. We cannot guarantee changes after an order enters fulfillment and are not responsible for delays or losses caused by an incorrect or incomplete address supplied at checkout. Additional reshipping costs may apply.

INTERNATIONAL ORDERS, DUTIES, AND TAXES
Where international shipping is offered, the recipient is responsible for import duties, taxes, brokerage fees, or customs charges unless checkout expressly states otherwise. Customs processing may delay delivery. Orders refused because of unpaid import charges may be refunded only after the package returns to us, less non-refundable shipping, return costs, and applicable fees.

LOST, STOLEN, OR MISSING PACKAGES
If tracking shows delivered but you cannot locate the package, check nearby delivery areas, household members, neighbors, and the carrier first. Then email support@kindveil.com as soon as possible. We will help review the shipment, but replacement or refund eligibility depends on the carrier investigation and applicable law.

DAMAGED OR INCORRECT SHIPMENTS
For items damaged in transit or shipped incorrectly, email support@kindveil.com within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. Keep all packaging until we respond.

MULTIPLE SHIPMENTS
Items in one order may ship separately. If so, you may receive more than one tracking number and will not be charged extra solely because we split the shipment.

CONTACT
For shipping questions, email support@kindveil.com and include your order number.