退款政策

Last updated: August 11, 2026

We want you to feel confident shopping with Kind Veil. This policy applies to purchases made directly through kindveil.com.

30-DAY RETURN REQUEST PERIOD

You may request a return within 30 days after delivery. Unless an exception below applies, eligible products must be unopened, unused, unaltered, and in their original packaging, with proof of purchase.

30-DAY SHADE PROMISE

If the shade from your first eligible Kind Veil BB Blur order is not right for you, email support@kindveil.com within 30 days of delivery with your order number and the shade ordered. We will help arrange a one-time replacement shade when available. Depending on the circumstances, we may offer store credit instead. The shade promise is limited to one claim per customer or household and does not apply to misuse, abuse, resale orders, or items purchased from another retailer.

STARTING A RETURN

Email support@kindveil.com before sending anything back. Include your order number, the item you want to return, and the reason. Returns sent without prior authorization may not be accepted. If approved, we will provide return instructions and the applicable return address.

DAMAGED, DEFECTIVE, INCORRECT, OR INCOMPLETE ORDERS

Inspect your order after delivery. Contact us within 7 days if an item arrives damaged, defective, incorrect, or incomplete. Include clear photos of the product, packaging, and shipping label. Once verified, we may provide a replacement, refund, or another appropriate resolution at no additional product cost.

NON-RETURNABLE ITEMS

For hygiene and safety, opened, swatched, or used cosmetics are not normally returnable, except under the shade promise or when an item is damaged, defective, incorrect, or otherwise required by applicable law. Gift cards, final-sale items, and products damaged through misuse or improper storage are also not eligible.

BUNDLES, GIFTS, AND PROMOTIONS

To receive a full refund on a bundle or promotional offer, all included paid products and free gifts must be returned in eligible condition unless we tell you otherwise. Missing components may reduce the approved refund by their stated or reasonable retail value.

RETURN SHIPPING AND ORIGINAL SHIPPING CHARGES

Customers are responsible for return shipping costs for preference-based returns. If we confirm that an item was damaged, defective, or sent incorrectly, Kind Veil will provide an appropriate resolution and cover reasonable return shipping when a return is required. Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

REFUNDS

Approved refunds are issued to the original payment method after the return is received and inspected. Please allow up to 10 business days for us to process an approved refund. Your bank or card issuer may require additional time to post it. If more than 15 business days have passed since approval, email support@kindveil.com.

ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellation after fulfillment begins or an order ships. Subscription renewals are also subject to our Subscription Policy.